A quality management system (QMS) can be expressed as the organizational structure, procedures, processes and resources needed to implement quality management. It has to have a focus on sustainability issues with the assumption that other quality problems will be reduced as result of the systematic thinking, transparency, documentation and diagnostic discipline that sustainability focus implies.

The vision of QMS is to ensure that the client servicing (CS) team gets an authentic data by having in place a professionally structured QMS team which help the data collection teams (both internal and external) to give the best of their abilities. This would be ensure by helping and guiding them in putting in place a strong & measurable system / process. Training and nurturing the field leaders who would be able to implement and monitor the system and process.

QMS will also build a confidence within the field partner as the approach would be to help & support them in THINKING QUALITY and NOT POLISHING them.